How can we help you?

ASM FAQ

Frequently Asked Questions

What payment methods can I use online?

We accept all major credit cards, Apple Pay, PayPal, and Venmo on our checkout page. If sending us a payment through PayPal and not using the website checkout page, use our PayPal Link: paypal.me/asmtennisacademy

Can I change the week I am registered for Summer Camp?

Yes, please contact us to change weeks at no additional charge.

Registration via Certifikid

If you have pre-purchased a voucher for ASM Tennis Academy programs from Certifikid, thank you! Please just email us with your Certifikid voucher number and which program dates you wish to enroll in.

Can I reschedule my tennis lesson?

We customize our lessons and programs for the needs of the players and this relationship is necessary for improvement and accountability for both players and our coaches.  For this reason, ASM requires 24 hours notice for a player to be granted a make-up for all tennis lessons (private, semi-private, and group lessons).  If notice is not given within 24 hours, the player will be billed for the lesson.

Can I cancel my registration for ASM Programs?

Yes. You have several options: (1) you may change which weeks you are registered for at any time without cost. If you are unable to change weeks, (2) ASM will issue a credit in the amount paid including deposits for any future ASM program registration.

What if I sign up after a program has already started?

Each ASM program will be prorated for the remaining number of classes in that program down to four (4) classes. Once only four classes are remaining, clients must pay the slightly higher "per class" amount.

What are the benefits of creating an ASM User Account?

With an ASM User Account, you can securely save billing addresses, camper health information, shopping carts, and order information, making for a faster checkout experience. Additionally, all orders placed since your user account was created will be viewable in your account. 

How do I sign into my Account to view or edit camper information?

To sign in, click the “Account” link from the main menu and enter username and password. Once signed in, click “View/Edit Account” link. Additionally, you may sign in during checkout in the first step by clicking, "Already have an account? Sign in."

Am I required to create an account to register for a program?

No, signing into an account at checkout is optional. Customers without accounts can check out as a guest although you will need to create an account to double check or edit the camper health information we have on file.